Delivery, returns and privacy
Sample policies for a made-up store. A real store would adjust these to its own terms.
Delivery
We deliver across Pakistan through courier partners. Usual delivery time: same day in Karachi, 2 days elsewhere in major cities; other cities take one or two days more.
| Where | Time | Charge |
|---|---|---|
| Lahore, Karachi, Islamabad, Rawalpindi | same day in Karachi, 2 days elsewhere | Rs 200 |
| Other cities | +1 to 2 days | Rs 350 |
| Orders over Rs 10,000 | Same as above | Free |
Returns and exchanges
Unopened items can be returned within 7 days. Faulty items are replaced under warranty after a quick check; keep the box and bill.
- Message us on WhatsApp with your order number and a photo.
- We arrange pickup or tell you where to send it.
- Refunds go to your bank account within 5 working days of receiving the item.
Payment
Cash on delivery is available on all orders. Bank transfer orders get 5% off; account details are sent on WhatsApp after the order is confirmed. We never ask for card numbers or OTP codes on WhatsApp.
Privacy
We use your name, phone number and address only to deliver your order and contact you about it. Wishlist and cart are saved on your own device. We do not sell or share your details.
Terms
Prices are in Pakistani rupees and include taxes. Colours may look slightly different on screen. Orders are confirmed by phone before dispatch.