Delivery, returns and privacy
Sample policies for a made-up store. A real store would adjust these to its own terms.
Delivery
We deliver across Pakistan through courier partners. Usual delivery time: 3 to 5 days in major cities; other cities take one or two days more.
| Where | Time | Charge |
|---|---|---|
| Lahore, Karachi, Islamabad, Rawalpindi | 3 to 5 days | Rs 300 |
| Other cities | +1 to 2 days | Rs 450 |
| Orders over Rs 8,000 | Same as above | Free |
Returns and exchanges
Items can be returned within 7 days if unused and in the original packing. Custom orders cannot be returned unless damaged in delivery.
- Message us on WhatsApp with your order number and a photo.
- We arrange pickup or tell you where to send it.
- Refunds go to your bank account within 5 working days of receiving the item.
Payment
Cash on delivery is available on all orders. Bank transfer orders get 5% off; account details are sent on WhatsApp after the order is confirmed. We never ask for card numbers or OTP codes on WhatsApp.
Privacy
We use your name, phone number and address only to deliver your order and contact you about it. Wishlist and cart are saved on your own device. We do not sell or share your details.
Terms
Prices are in Pakistani rupees and include taxes. Colours may look slightly different on screen. Orders are confirmed by phone before dispatch.